Postage & Handling
We try our best to reduce our impact and therefore use recycled and compostable packing wherever possible. Also, where possible we use delivery services that are 100% carbon neutral.
Please note that due to COVID-19, there are significant postage and shipping delays in addition to the typical timeframes noted below. These could be up to 3 weeks for domestic postage and up to 4-6 weeks for international postage depending on the location. We are doing our best to get your parcels in the post as quickly as possible, however any delays after this are beyond our control.
We recommend upgrading to express postage within Australia to minimise delays.
Some items ship free, see here.
Free domestic postage for all orders over $150, no code needed. Free express shipping for orders over $250, no code needed. Flat rate shipping of $8 (standard) or $12 (express) for orders under $150.
For in stock items, handling time is up to 3 days and items will be posted via Australia Post or by 100% carbon neutral courier. Standard post will usually take up to 5 business days and express post will take up to 2 business days.
Handling time for madetto order items is 4 weeks from the date the order is placed. After this, postage times apply.
Postage is available worldwide! For in stock items, handling time is up to 1 week as we typically post international parcels once a week. Once posted, delivery will take up to 10-15 business days, depending on the location.
Handling time for made to order items is 4 weeks from the date the order is placed, again as we usually post international items once a week.
Sometimes postage will be less than what our website will calculate, if this happens we will refund postage savings over $2.
Please contact us if you have any questions at all about postage, we'd love to help. Sometimes we can accommodate urgent requests, please contact us first to discuss.