FAQs

How long will my order take to arrive?

All ready made items will be posted within 3 days of your order.  For domestic orders, postage will take between 3 and 5 business days in addition for standard post, or 2 business days for express post.  For international orders, postage can take up to 10 business days in addition to handling time.

If your order is made to order, please allow up to 3 weeks for your order to be made and popped in the post, although most of the time we are much faster than this! Postage times are in addition to the 3 weeks.

Please allow up to 6 weeks for any pre-orders to be posted.

Can I return or exchange my item?

As Cocoa & Thread is such a small operation, unfortunately we can't accept refunds for change of mind.  However, we really want you to be happy with your product and therefore we gladly offer exchanges for clothing only (not earrings or headbands).  Please refer to our Returns & Exchanges page for all of the information.

Why is my bias binding or lining different to the picture on the website?

Sometimes we'll use a different coloured binding or lining to what is pictured on the website.  We'll always use something that coordinates with the garment.  This just means there's an even greater chance that no one else will be wearing the same clothes as you! 

Can I combine my postage?

Absolutely! If you've made more than one order, send us an email with your order numbers and we'll be happy to combine your orders and refund any excess postage charges.  Please note we can only do this if we haven't already packed and sent your order. 

Where are my items made?

All items are made in Brisbane, Queensland. Materials are sourced locally where possible. 

Can I order a custom combination of style and fabric?

Absolutely! We have a custom listing option where you can choose a style and fabric, however if what you're chasing isn't there, send us an email and we'll try to help!

 Are the earrings ok for sensitve ears?

All earrings with stud backs use surgical steel earring posts which mean they are perfect for sensitive ears as they won't cause any irritation.  Hooks and hoops are either surgical steel or stainless steel depending on their colour; both are absolutely fine for anyone with sensitive ears.  We also supply comfort earring backs with all dangle earrings which are larger backs, making them super comfortable. 

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